Using the Play Store website on your laptop or desktop computer
Installing watch faces may seem simple, but it’s not quite as straightforward. When you click the install button on the Play Store website, you’ll need to first choose the correct device from a dropdown menu.
Using the Google Play app on your phone
The Play Store app on your phone can be even more frustrating. If a watch face has a companion app for the phone, you may not see any results until you switch from “This device” to “Watch.”
To ensure the watch face is installed on your watch, click the small triangle next to the Install button, then check the box next to your watch device before clicking Install.
If your watch device isn’t listed in the dropdown, try opening the Play Store in a browser instead of using the app.
Did everything right and the watch face is still missing?
This is a common issue, though it’s becoming less frequent since the Wear OS 4 update. Here’s what happens: you browse the Play Store on your watch, find a watch face you want to download, tap Install, and nothing happens or you might see a “Download Pending” message.
The exact cause of this isn’t fully understood, but it’s simple to fix. Start by turning your watch’s Wi-Fi off and on again. If that doesn’t work, open the app for your watch on your phone and set the watch face there. One of these steps should resolve the issue, but upgrading to Wear OS 4+ is your best option.
Still need help?
If you’re still experiencing issues or need further assistance, please visit our Contact Us page. Our support team is ready to help resolve any problems you may be facing.
