[HUAWEI] Installation / Troubleshooting

If you have an Android device and you cannot see paid watchfaces in the HUAWEI Health app or you don’t have the app installed, please follow these steps:

  • If the HUAWEI Health app is already installed on your Android device, uninstall it first. Your data should be safe in the HUAWEI cloud.
  • Install HUAWEI AppGallery. Visit the official site and press the big red button with the “Install now” text to download the apk file. After the download is complete, install the apk file on your Android device. For this you will have to enable installing from unknown sources.
  • Open AppGallery and install the “HUAWEI Health” app. Do not use the Google Play Store as the version available there is not capable of watchface purchaces.
  • Open the HUAWEI Health app and log in with your HUAWEI account.
  • Connect your smart device in the HUAWEI Health app.
  • Now you should be able to search for and purchace watchfaces inside the HUAWEI Health app.
  • If you still can’t see purchacable watchfaces, you might have to install and configure the HMS Core app from AppGallery.

Watch faces with product code smaller thant 5400:

Sorry, but for legacy technical reasons you will have to find the watch face in HUAWEI Health by either searching for the creator name (Tenchi39) or by adding a prefix to the product code based on your watch model:

  • HUAWEI WATCH GT 2 42mm: AC
  • HUAWEI WATCH GT 2 46mm and other compatible devices: BC
  • HUAWEI WATCH 3 and 3 Pro: CC
  • HUAWEI WATCH GT 3 and compatible devices: DC
  • HUAWEI Band series: GC

Watch faces with product code of 5400 or larger:

Just click on the Health Store icon and if you have the app installed on your device, you will be taken directly to the watch face.