Frequently Asked Questions

Installation / Troubleshooting

Unfortunately installation is not a smooth experience yet and we developers cannot do anything about it as it is mostly handled by the respective platforms

Please refer to the dedicated pages for troubleshooting

Why are AOD screens so bad?

AOD stands for “Always On Display”, which is a feature on many digital watches that allows the display to stay on constantly, even when the watch is not actively in use. While AOD is a convenient feature for quickly checking the time or notifications, the implementation can be less than ideal.

One reason for this is that on AMOLED screens, black pixels don’t use electricity. This means that in order to conserve battery, the AOD display will often only show a limited amount of information in black and white. This can make the display difficult to read or see, especially in bright sunlight. Users can also be dissapointed or even feel cheated because the AOD differs from the normal screen too much.

Another reason is that there are very strict restrictions on all platforms, such as Wear OS and HUAWEI, on what kind of components can be displayed on AOD screens. These restrictions are put in place to help conserve battery life and prevent burn-in on the screen. For example, some platforms may limit the number of active pixels to the maximum of 10% and restrict the use of certain components, colors or animations.

We at CELEST Watches try to provide the best possible experience in the case of AOD screens, but older designs might me less than satisfactory. We try to revisit them from time to time to make them more appealing.

Why does my AOD screen look different from the screenshots?

While we do not support altering existing watch faces, it’s true that some older designs have poor AOD screens that require a bit of touch-up.

We will periodically address these issues, but the audit process on the Play Store and HUAWEI platform can be time-consuming, sometimes taking months.

Even if the screenshots have already been updated, you may have to wait for the watch face to be updated, and in some cases, you may need to uninstall and reinstall the watch face to initiate the update yourself.

I have a problem with one of your watch faces. Why won’t you change it to be more to my liking?

The main reason why you cannot change already published watch faces is that it would affect everyone who already purchased it, even those who like the watch face as it is. Changing the design or functionality would result in users who appreciate the original design feeling rightfully disappointed and angry.

However, bug fixes are necessary, and developers will release these types of updates as soon as possible. If you notice any issues with a watch face, please report them to us and we will address them promptly.

If you have suggestions or ideas for improving the watch face’s design or functionality, you can reach out to us and provide your input. We will consider your feedback in future releases and may incorporate your suggestions if we deem them a good fit for a design we are working on.

In conclusion, developers are mindful of users’ preferences and strive to create watch faces that appeal to a broad range of users. While you cannot change the already published watch faces, your feedback is valuable and can help shape future releases.

[Wear OS] My promo code doesn’t work, now what?

If you are experiencing issues with a promo code that you received for an app on the Play Store, there are several possible reasons why it may not be working. Below are some possible reasons and steps you can take to resolve the issue:

  • The promo code might not be active yet: Sometimes, the developer might have distributed the promo code too early, and it might not be active yet on the Play Store. In such cases, it is recommended to wait for a few hours or even up to a day and try again with the same code. If it still doesn’t work, make sure to contact the developer for assistance.
  • The promo code might have expired: Promo codes have expiration dates, and if the developer generated the code a long time in advance, it could have expired. In such cases, make sure to contact the developer and request a new promo code.
  • The promo code might have already been used: While promo code distribution systems are designed to prevent this, it is possible that someone else may have already used the promo code that you received. In such cases, make sure to contact the developer and request their assistance.
  • Be polite and understanding: Remember that the developer has distributed promo codes to give you something for free. If you are experiencing any issues, please be polite and understanding when contacting them for assistance.
[HUAWEI] Why do I see duplicates of your watch faces in the HUAWEI Health app?

Some watch models have the ability to use watch faces designed for multiple models. For example, the Watch 3 can use both GT 3 and Watch 3 watch faces, while the GT 3 can use watch faces created for the GT 2 46mm as well. However, this can result in confusion and frustration when purchasing a watch face that was designed for an inferior model, as it may lack AOD functionality or color variations.

To avoid these issues, it’s important to read the description of the watch face to see which model it was created for. Additionally, trying out the watch face before purchasing it is a good idea. Hopefully, this problem will be addressed in the Health app in the future.

[HUAWEI] Can you explain the distinctions in watch faces among the GT 2, GT 3, and Watch 3 models?

The HUAWEI WATCH GT 2 is available in two sizes, 42mm and 46mm, with different screen resolutions of 390×390 pixels and 454×454 pixels, respectively. The GT 2 Pro and the GT 2e also have a 46mm screen size. For each screen size, the designer must create watch faces from scratch.

One key difference between the GT 2 and later models is that although the GT 2 has an always-on display (AOD) screen, the AOD feature is not included in the watch faces that you can purchase. Instead, the device firmware offers a limited selection of options for AOD.

The HUAWEI WATCH GT 3 comes in both 42mm and 46mm versions, both of which have a slightly higher screen resolution of 466×466 pixels compared to the GT 2. The same resolution is shared by other newer models such as the WATCH GT 3 Pro, WATCH GT Runner, WATCH GT Cyber, WATCH GT SE, WATCH Buds and WATCH ULTIMATE, which means that watch faces designed for the GT 3 should be compatible with these devices.

In addition to the increased resolution, these watch faces also have a built-in AOD feature. Although the AOD is subject to a strict 10% active pixel rule, it still provides a much better experience than the options built into the firmware.

Both the HUAWEI WATCH 3 and WATCH 3 Pro share the same screen resolution of 466×466 pixels. However, due to the superior hardware of these devices, the watch faces can feature higher quality images and multiple color variations within the same design. This is particularly significant since designers are not allowed to upload separate watch faces that only differ in color to the HUAWEI Health app.

[HUAWEI] How can I set up the secondary time-zone on dual-time watch faces?

For HUAWEI Watch GT 2 models, the HUAWEI Band 6 and the HUAWEI Watch Fit:

  • Long-press the watch face when it is active.
  • When the watch face selector appears, look for a cog icon underneath the watch face.
  • Click on the cog icon to access the watch face settings.
  • From there, you can set the secondary time zone according to your preference.

For HUAWEI Watch GT 3, HUAWEI Watch 3 series and the HUAWEI Watch Fit 2:

  • Look for the widget displaying the time in the secondary time zone on the watch face.
  • Click on the widget to access the settings for the secondary time zone.
  • Set the secondary time zone to the time zone you want.
[General] What is the difference between watch bands, straps and bracelets?

When it comes to the difference between watch bands, straps, and bracelets, it mostly comes down to the material they are made from. A watch bracelet is typically made from metallic materials such as gold or stainless steel, while a watch strap is simpler and can be made from non-metallic materials such as rubber, leather, or nylon. The terms “watch band” and “watch strap” are often used interchangeably, although straps made from metal are often referred to as “bracelets”.

The material a watch accessory is made from can also affect its durability and intended use. Rubber straps, for example, are often used on diving watches and other watches that require a durable watch bracelet. Meanwhile, metallic bracelets are generally more ornamental and are worn for beauty, whereas non-metallic straps can be worn for statement or in lieu of jewelry that is too expensive or too precious for everyday use.

How can I help?

We appreciate your interest in supporting us! Here are some ways you can help:

  • Actually buy our watch faces to support us: Your purchase helps us continue creating high-quality watch faces for everyone to enjoy.
  • Write a review while you are at it, it helps a lot: Reviews are a powerful way to show your support and help others discover our products.
  • Make a few cool photos, show it to your friends, and upload them to social media, and please tag CelestWatches: By sharing your experience with our watch faces, you help spread the word and grow our community.
  • Send us a cool photo so we can feature it on our official Instagram account: We love seeing our watch faces in action! Send us your best photos and we might feature them on our social media channels.
  • Provide honest feedback: Your feedback is invaluable in helping us improve our products and better serve our customers.
  • Like, share, and comment on our content on social media: Engaging with our social media posts helps us reach a wider audience and build a stronger community. We appreciate every like, share, and comment!
  • Buy us a coffee at If you appreciate our work and want to support us, consider buying us a coffee. We appreciate every gesture of support!